FAQ's

Shipping

$10 Flat rate shipping within Australia via tracked Aus Post

$15 postage to NZ via Airmail.

Local pick up from Lilly & Wattle Co, 188 Margaret Street Toowoomba

Returns / Refunds

No refunds for change of mind.

For an item that is faulty please contact us for a refund/repair or replacement . Item must be returned and in good condition (ie no sign of misuse or extreme wear)

Due to hygiene we CAN NOT accept returns on personal products such as cloth pads or face masks. Please inspect BEFORE washing

Fabric Placement

Due to most items being handmade the patterns may vary from the example photos

Overselling

As Lilly & Wattle co is a physical store and online we may on the rare occasion unfortunately oversell a product via our online store. While we do our absolute best to ensure that our stock is updated and correct online these things do happen and we will contact you ASAP regarding your order should this occur.